Privacy Policy

1. What Personal Data We Collect

a) Information you give us directly

When you submit our contact form, we collect:

• First name and last name
• Email address
• Phone number
• The service you're interested in
• Any message or details you provide

If you email or call us directly, we collect whatever you choose to share.

b) Information collected automatically

When you browse the Site, we may collect limited technical information, such as:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website or source

We use analytics tools to understand how visitors use the Site. See Section 2, Cookies.

c) Information from third parties

If you engage with us on social media (Instagram, LinkedIn, Facebook, X), those platforms may share limited profile information with us, subject to their own privacy policies.

2. Cookies

Cookies are small text files stored on your device when you visit the Site. We use the following categories:

• Essential cookies: needed for the Site to function properly. These can't be switched off.
• Analytics cookies: help us understand how visitors use the Site, such as which pages are viewed and how long visitors stay. These are only set with your consent.

When you first visit the Site, you'll see a cookie banner where you can accept or decline analytics cookies. Analytics cookies won't be set until you consent. You can change your preference at any time by clearing your cookies in your browser settings, or by clicking "Cookie Preferences" in the site footer.

We don't currently use cookies for advertising or retargeting. If that changes, we'll update this policy and our cookie banner accordingly.

3. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries and provide the services you request
• Prepare proposals, quotes, and contracts
• Communicate with you about ongoing or prospective projects
• Send marketing communications, where you've opted in (see Section 5)
• Improve and maintain the Site
• Meet our legal and regulatory obligations
• Detect and address fraud, security, or technical issues

4. Sharing Your Personal Data

We do not sell your personal data. We may share it with:

• Service providers who help us run the Site and our business (such as hosting, analytics, email, or CRM providers), under contracts that require them to protect your data
• Professional advisers, such as accountants or lawyers, where necessary
• Regulators or authorities, where required by law
• A buyer or successor, if we merge with or are acquired by another company

5. Follow-Up and Marketing Communications

Follow-up emails

When you submit an enquiry, we'll follow up by email or phone to respond, discuss your project, and share relevant information about our services. This is a standard part of handling enquiries and doesn't require separate marketing consent.

If you'd rather not receive follow-up emails, just let us know at hello@uneditedplug.com and we'll stop.

Marketing communications

We may also send broader marketing content, such as case studies or updates about Unedited Plug, where you've consented or where otherwise permitted by law. You can opt out at any time by clicking "unsubscribe" in any email, or by emailing hello@uneditedplug.com.

6. Data Retention

We keep personal data for as long as it's needed for the purpose it was collected for, unless you ask us to remove it sooner. You can request deletion at any time by contacting hello@uneditedplug.com. See Section 8, Your Rights.

7. International Data Transfers

Some of the service providers listed in Section 4 may process personal data outside your home country. Where this happens, we use appropriate safeguards, such as standard contractual clauses, transfers to countries with an adequate level of data protection, or your explicit consent.

8. Your Rights

Depending on where you're located, you may have rights over your personal data, including how it's collected, used, and shared, and the ability to request access, correction, or deletion.

To exercise any of these rights, contact us at hello@uneditedplug.com.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. We'll communicate material changes where appropriate.

11. Contact Us

Questions about this policy or how we handle your data? Contact us at:

Unedited Plug Ltd.
Email: hello@uneditedplug.com
Phone: +44 (0) 7397 191229